WCC provides a Support and Maintenance plan which entitles you to technical support and to upgrade your ELISE system when appropriate.
WCC’s standard Customer Care Program includes:
- Technical Support during office hours (CET time zone)
- By e-mail
- By telephone
- Through our online Ticket Reporting system
- Access to the WCC Support Center, which allows you to:
- Download the latest ELISE software
- Access ELISE technical documentation
- Access the online Ticket Reporting system
- Enhancement Requests ‒ Influence the long-term development of WCC software products
- Error correction according to the existing Service Level Agreements
- New versions of the product ‒ WCC publishes all new versions, releases, and updates on the WCC Support Site immediately after general availability
Optionally, you can upgrade WCC support to 24 hour support during 365 days.