We want to hear from you! At WCC, we are committed to our customers and place a high value on your opinion.
To make suggestions for improvements to our software, please email us at:
support@wcc-group.com
Technical Support
WCC offers support for all ELISE-related problems to customers and implementation partners. To better serve your needs, please follow these instructions in reporting a problem:
Establish Support Level (i.e., severity of the problem)
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Level 1 |
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ELISE partially or wholly has ceased working in the production environment, and users are unable to continue working with the product
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Level 2 |
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ELISE has partially ceased working in the production environment, but users are able to continue working with the product (albeit with limited key functionality). |
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Level 3 |
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ELISE is not working properly, but its key functionality is still available.
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Level 4 |
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ELISE is not working properly, but users still have near full functionality |
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Provide the Following Information
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Company name and the name of contact person
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ELISE version number and configuration files
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Detailed description of the problem with support level and possibility of recurrence
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Agent server log files
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